PRODUCT WARRANTY

What is The Vault's Product Guarantee?

    Fixtures are guaranteed against mechanical and electrical defects for a period of two (2) years from the date of shipping.  All finishes, are guaranteed for a period of one (1) year from the date of shipment provided that the finish has been properly maintained.  Our guarantee is limited to the cost of repair or replacement of the defective product, excluding, but not limited to electrician’s fees or equipment rental. 

    All guarantees and warranties shall be null and void if fixtures are altered in any way.  Should a fixtures be removed and reinstalled insure that all safety hardware and cables are (re)attached and secure, all fasteners are tightened and that all electrical and mechanical components are in good working order prior to placing back in service.

    Our warranty is limited to the cost of repair or replacement of the defective product excluding but not limited to electrician’s fees and equipment rental. 

    Trade program benefits:

    Exclusive Trade Pricing & Volume Discounts
    Trade-only discounts during promotions
    60-day Return Window
    Tax Exemption: Qualifying members who submit the required documentation can enjoy additional savings
    Personalized Support: Have a deadline to meet? Our dedicated support team is here to assist
    Multiple agents in the office? No fee to add them to your trade account
    Fast Free Shipping* (We move your order towards the front of the line and ships out within 1-2 business days)

    *For in-stock items and does not include Freight Shipping